Website Terms

Supplier and contact

Your accepted quotation or order identifies the supplier for your transaction. Contact info@epicorebusiness.co.za for general questions, support@epicorebusiness.co.za for support, or subs@epicorebusiness.co.za for billing and cancellations.

What these terms cover

These terms apply when a Customer requests a trial, buys a licence, starts a subscription, buys an add-on, books paid implementation/support, or purchases another Epicore product or service through the Epicore website or Customer Portal.

Product and service information

The website, quotation or checkout must show enough information for the Customer to understand what is being bought, including the product/plan, main features, user/device/branch limits, minimum term (if any), implementation items, support included, and any important technical requirements.

Prices and charges

Review the full ZAR amount, tax treatment, billing cycle and any setup, implementation, travel, hardware or other agreed charges before confirming an order. Ask accounts to clarify anything unclear before paying.

Review your order

Check the product, package, branch/user/device limits, price and any minimum term before submitting an order. Correct mistakes before confirmation or contact Epicore for help. Keep the confirmation for your records.

Payment and paid activation

Use the payment methods shown in your order or customer portal. Paid access is activated or renewed after payment approval. An unpaid order, uploaded proof of payment or automated acknowledgement is not itself payment approval.

Epicore should not request or store your card PIN, full online-banking password or banking one-time password. Do not send these details to support.

When the order becomes effective

An automated acknowledgement means Epicore received the order; it does not necessarily mean the order has been accepted. The order is accepted when Epicore confirms acceptance, enables the entitlement, issues the paid invoice/receipt, or begins the agreed service, whichever occurs first.

Delivery and activation

Digital software is normally delivered through the Customer Portal or another approved protected download method.

Epicore Business is normally activated using Sign In & Activate after the Customer's entitlement is approved.

Implementation or training dates are agreed separately where included.

If Epicore cannot supply the ordered product or service within the promised or legally required period, the Customer will be informed and applicable refund/cancellation rights will be honoured.

Trials

Trials are for evaluation and may have limits and an expiry date. Optional modules and paid support are included only if the offer says so. A trial does not automatically become a paid subscription without the disclosed acceptance and payment steps.

Cancellation and refunds

The Refund & Cancellation Policy explains how to request help and how statutory rights apply. Delivery or activation does not automatically remove every cancellation or refund right.

Subscriptions and renewals

The Subscription Terms apply to recurring services. The current renewal process prepares unpaid orders and extends paid access after payment approval; it does not itself collect money.

Transaction records

Epicore should keep an electronic record of the order, payment status, applicable terms/version and key activation events for a reasonable period required for business, tax, support and legal purposes. Customers should be able to access invoices, receipts or order information through the Customer Portal or on request, subject to applicable law.

Privacy and security

Personal information is processed under the Epicore Privacy Policy. Epicore will use reasonable technical and organisational safeguards and will not intentionally expose the Customer's local Epicore Business database directly to the public Internet as part of the normal architecture.

Complaints

Contact info@epicorebusiness.co.za for general questions, support@epicorebusiness.co.za for support, or subs@epicorebusiness.co.za for billing and cancellations. You retain any right to approach a regulator, ombud, tribunal or court with jurisdiction.

Electronic communications

The Customer agrees that orders, invoices, notices and contractual information may be delivered electronically to the address associated with the account, except where law requires another method.

Legal rights take priority

Nothing in these terms is intended to exclude a right or remedy that cannot lawfully be excluded.

Website use and customer responsibilities

Use the website lawfully. Do not attempt unauthorised access, interfere with services or share another person’s account access. Provide accurate account information and protect your passwords and devices.

Keep verified backups and check important business records. Support scope, additional work and maintenance responsibilities are explained in the linked policies.