Epicore · Customer information
Security & Trust
Practical safeguards for your account, installation and business records.
Version: 9 October 2026
Account access and protected downloads
Use the customer portal and approved Epicore download links. Access to account records, downloads and activation depends on the relevant account and entitlement controls. Keep passwords private and report suspicious sign-ins or lost devices promptly.
Activation and licensing
Sign In & Activate connects an approved installation to its account. Periodic online checks and device records help manage access. Temporary offline access depends on the installed licence and its expiry; removing access may not take effect on an offline device until its next check or cached licence expiry.
Your data and backups
The normal Business installation keeps operational data at your installation. A subscription or website account is not a managed cloud backup of your full business database. Keep separate protected backups and test restores regularly.
Support access
Provide access only for an approved support purpose. Share the minimum information needed and agree how sensitive files will be transferred. Before a material update, repair or migration, an appropriate backup and recovery approach should be verified.
Payments and privacy
Do not send full card details, PINs, banking passwords or one-time banking codes to Epicore. Billing records may include payment status and transaction references. Privacy requests and security concerns can be raised through our contact page.
Report a concern
Contact support@epicorebusiness.co.za with a description of the issue. Avoid sending secrets or unnecessary personal records. No software or network is completely risk-free; practical access controls, updates and backups remain essential.