Software Licence

The agreement

This licence applies between the supplier identified in your accepted Epicore order and the customer named in that order. It governs installation, activation and use of the licensed software after acceptance of the applicable agreement.

What the licence covers

The licence covers Epicore Business and the customer mobile components, industry profiles and add-ons expressly included in your accepted order. Your plan specifies the authorised users, branches, devices and services.

Internal Epicore HQ, Sales and administration tools are excluded unless separately agreed in writing.

Licence granted

Epicore grants the Customer a limited, non-exclusive, non-transferable right to use the supplied software for the Customer's own internal business operations during the paid licence or subscription term and within the limits shown in the order.

The Customer may permit authorised employees and contractors to use Epicore on its behalf, but remains responsible for their use.

Activation and devices

Use the approved Sign In & Activate process. Account entitlement and approved installations or devices may be checked online. Temporary offline access depends on the installed version and validity of its cached licence; it is not unlimited offline access.

Report lost, replaced or retired devices so access can be revoked or reconnected through support.

Ownership

The Customer buys the right to use Epicore; the Customer does not buy the Epicore source code, trademarks, design, documentation copyright or other intellectual property.

The Customer owns its own business data, subject to any lawful rights of third parties.

What you may not do

Copy, resell, sublicense, rent or distribute Epicore except where Epicore has agreed in writing.

Reverse engineer, decompile, defeat licensing controls or attempt to obtain source code except to the extent a right cannot lawfully be excluded.

Modify Epicore program files or the database structure without written approval.

Use one Customer licence to operate an unrelated business that is not included in the order.

Share administrator credentials or licence access with unauthorised people.

Updates and supported versions

Epicore may issue defect fixes, security updates and product updates. Support may be limited where a Customer remains on an unsupported version after reasonable notice. Major new modules, custom development and third-party integrations are not automatically included unless the order says they are.

Customer data and backups

The Customer is responsible for accurate data entry, authorised users, suitable hardware, connectivity and maintaining verified backups. The Backup and Data Responsibility Schedule forms part of this agreement where supplied.

Defects and warranty

Report reproducible failures in a supported, unmodified version through support. Hardware failures, internet outages, third-party services, malware, incorrect data entry and unauthorised changes are not automatically software defects. Any additional commercial warranty is stated in your accepted order. Statutory rights remain available.

Important responsibilities

Epicore provides business software. You remain responsible for business decisions, tax and accounting treatment, lawful use, staff permissions, backups and checking critical information. Nothing in these terms removes a right or remedy that cannot lawfully be excluded. Where applicable law gives you stronger rights, those rights take priority.

Suspension and termination

Epicore may suspend access for overdue undisputed fees, material licence abuse, unlawful use or a serious security risk after reasonable notice where circumstances allow.

The Customer may cancel or terminate as allowed by the applicable Subscription Terms, quotation and law.

On termination, the licence to continue using paid subscription features ends, but the Customer's ownership of its business data does not transfer to Epicore.

Where reasonably possible, the Customer should export or back up required data before termination.

Confidentiality

Each party must protect the other party's confidential information, use it only for the agreed business purpose and disclose it only to authorised people or where required by law.

Privacy and POPIA

The Epicore Privacy Policy applies to Epicore's own customer-account and website processing. Where Epicore processes personal information on the Customer's behalf, the POPIA Data Processing Addendum applies.

Governing law and disputes

South African law governs this agreement for South African Customer transactions. The parties should first attempt support escalation and good-faith negotiation. Nothing prevents a party from using a regulator, tribunal or court that has jurisdiction.

Order of documents

If documents conflict, the signed quotation/order and any specifically negotiated schedule take priority for commercial details, followed by the Subscription Terms (if applicable), this Software Licence Agreement, Support Agreement, Data Processing Addendum and other referenced schedules, unless the signed document states another order of priority.