Subscription Terms

Subscription

A subscription gives the Customer the right to use the Epicore products and services included in the selected plan for the paid subscription period, subject to the Software Licence Agreement.

Billing cycle

The billing cycle is the one shown at checkout or in the accepted quotation, for example monthly or annual. Fees are due in advance unless the quotation states otherwise.

Renewal orders and payment

Epicore may prepare an unpaid renewal order when your subscription is due. Creating that order does not charge your bank account or card and does not activate another subscription period. Paid access is renewed after payment is approved.

Uploading or enabling a renewal schedule does not authorise a debit order. Any future automatic collection arrangement would require separate disclosure and your authorisation.

Where consumer fixed-term rules apply, required renewal notices and cancellation rights still apply.

Price changes

Epicore may change subscription prices on reasonable advance notice. A price change will normally apply from the next renewal period, unless a signed quotation fixes the price for a stated period. Where law requires a different notice or consent process, the law applies.

Unpaid or failed payments

If a payment fails or cannot be verified, contact accounts to arrange an approved payment method. An unpaid renewal order does not extend the paid period.

Overdue undisputed fees may lead to suspension after the notice and remedy period required by the agreement and applicable law. Keep your own exports and backups; your business data remains yours.

Customer cancellation

Monthly plan: the Customer may normally cancel before the next renewal date and the cancellation takes effect at the end of the paid period, unless the order states a different lawful arrangement.

Annual or other fixed-term plan: the signed order controls, but where section 14 of the Consumer Protection Act applies, the consumer may cancel during the fixed term by giving 20 business days' written or recorded notice. A lawful reasonable cancellation charge may apply.

Fixed-term consumer agreements

Where section 14 of the Consumer Protection Act applies, Epicore must give a recorded expiry notice 40–80 business days before expiry, explaining material changes and available options. Unless you end the agreement or expressly agree to another fixed term, the statutory month-to-month continuation rules apply. These rules depend on the customer and transaction and do not apply identically to every business agreement.

Cancellation by Epicore

Epicore may cancel or suspend for material non-payment, unlawful use, serious security abuse, licence circumvention or a material breach that is not corrected after reasonable notice. Where the Consumer Protection Act requires a specific notice/remedy period, Epicore will follow it.

What happens after cancellation

Future recurring charges stop after the effective cancellation date, subject to payments already lawfully due.

The paid entitlement ends when the paid period/cancellation takes effect.

The Customer should export or back up any information it requires before access to paid services ends.

Amounts already earned for completed implementation, support or other services are not automatically refundable.

Any statutory refund or cancellation right continues to apply.

Trial to paid

A free trial does not become a paid subscription merely because it expires. You must take the disclosed acceptance and payment steps to begin a paid subscription.

Payment information

Use only payment methods shown in your order or customer portal. Do not provide Epicore with card PINs, online-banking passwords or banking one-time passwords.

Cancellations and billing notices

Email subs@epicorebusiness.co.za with your account name, order number and request. Keep a copy of your message. Contact us if you do not receive acknowledgement.