Customer locations
Keep service locations and access information linked to the customer.
Field service management software South Africa
Connect office planning with work happening in the field.
Field operations become difficult when schedules, customer locations, technician assignments and status updates live in separate tools. Epicore is designed to connect planning and mobile field activity with the central business record.
Connected capability
Designed around the way work moves through the business.
Scheduling
Plan work using appointment times, expected duration and operational priority.
Assignments
Allocate work to field users with the information needed to perform the task.
Route planning
Organise multiple daily routes and assigned technicians or vehicles.
Mobile workflow
Extend selected operational functions to field users through Epicore mobile tools.
Status visibility
Keep planned, active and completed field activity visible to the office.
Practical control
One flow from customer request to field completion
Epicore field workflows are intended to reduce repeated capture between office staff and field teams. Customer, location, assignment and operational status can remain connected as the work progresses.
Relevant Epicore capabilities
- Customer locations
- Scheduling and duration
- Route planning
- Technician assignment
- Mobile field access
- Operational statuses
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